Support
Support & FAQ
Installation, supported pages, Pro activation, and what to check when something is not working. TokGrid is intentionally scoped to public pages.
Install and open the panel
- 1
Install from the Chrome Web Store
Open the TokGrid listing and add the extension to Chrome. Pin it if you want quick access.
- 2
Open a supported public page
Sign out of private content and open a public TikTok page from the supported list.
- 3
Find the panel
The TokGrid panel appears on the page. If it is collapsed, use the button in the lower-right corner to reopen it.
- 4
Review the sample
Use the Data, Stats, and Products tabs. Settings contains overlay, naming, export, storage, and privacy controls.
Supported public pages
TokGrid is built for pages you can open without logging in. Supported page types:
- Home, For You, and Following
- Video detail pages
- Hashtag pages
- Search results
- User profiles
- Explore
- Music detail video lists
The extension does not bypass login, CAPTCHA, or rate limits. A supported page can still contain content that is not exposed in the available page data.
Troubleshooting
| Symptom | What to check |
|---|---|
| The panel does not appear | Confirm that TokGrid is enabled, open a supported tiktok.com page, and refresh. The panel is designed for public pages, not private or logged-in-only content. |
| No videos are listed | Scroll to load cards, or use auto-load on a supported list page. A login wall, rate limit, or a page with no rendered cards can leave the list empty. |
| A download fails | Media URLs can expire, or the video may not expose a playable source. Refresh the page and try again. In a batch, failed items are listed separately and do not stop the rest of the queue. |
| Subtitles are missing | Not every video has subtitle tracks. TokGrid can save original and translated tracks when the page exposes them, including a backup source, but it cannot create subtitles that do not exist. |
| Batch download is unavailable | Batch download is a Pro feature and requires Chrome 111 or newer. The browser will ask you to choose a destination folder before the queue starts. |
| Pro status is not active | Open the subscription flow from Settings, complete checkout, and return to the extension. Use the restore or refresh control if the status does not update. |
Pro and content rights
Pro activation
Pro covers batch downloads, selected-video CSV/JSON export, and product data export. Open the subscription flow from Settings for the current plan details. TokGrid does not handle card details; the checkout is external.
Only download what you have rights to use
Follow applicable law, TikTok’s terms, and the content owner’s permissions. TokGrid does not grant permission and does not bypass access controls or DRM.
FAQ
How do I install TokGrid?
Open the Chrome Web Store listing, add the extension to Chrome, and pin it if you want quick access. Open a supported public TikTok page and the TokGrid panel should appear. If it is collapsed, use the button in the lower-right corner to reopen it.
Why does the panel not appear?
Confirm that the extension is enabled, that you are on a supported tiktok.com page, and that the page has finished loading. Try refreshing the page. Private or logged-in-only content is outside the supported scope.
Why are no videos listed?
TokGrid only reads cards that are already rendered. Scroll the page to load more, or use auto-load on a supported list page. A page can also be blocked by a login wall or rate limit, in which case the extension cannot continue.
Why did a download fail?
Media URLs can expire, the network can fail, or the video may not expose a playable source. Refresh the page and try again. A failed item in a batch does not stop the rest of the queue.
Why are subtitles missing?
Not every video has subtitle tracks. TokGrid can save original and translated tracks when the page exposes them, and can fall back to a backup subtitle source, but it cannot create subtitles that do not exist.
How do I activate Pro?
Open the extension’s subscription flow from Settings and complete checkout. When you return, TokGrid can refresh the license status. If activation does not appear immediately, use the restore or refresh control in Settings.
Does TokGrid work on private or logged-in content?
No. It is intended for public, logged-out pages and does not bypass login, CAPTCHA, or rate limits.
Where can I get help?
Email pandahi.cc@gmail.com for support or privacy questions. Do not send page data, account credentials, or subscription tokens in a support request.
Contact
Email support
Write to pandahi.cc@gmail.com for support or privacy questions. Do not send page data, account credentials, or subscription tokens in a support request.
TokGrid
Still stuck? Start with a supported public page.
Most panel issues are page-scope issues: a private page, an unrendered list, or a page that has not finished loading.